St. Clair Software: Technical Support

Step 1: Common issues

I've lost my license number! Can you send it to me?

If you've lost your license number, use our License Request Form.

Default Folder X is telling me I need to upgrade.

Version 6 of Default Folder X is a paid upgrade for users that purchased their licenses before March 1, 2023. You can purchase an upgrade through the Default Folder X Upgrade Page.

Is there a version of Default Folder X for Sonoma?

Default Folder X version 6.0 or higher is compatible with Sonoma.

My email address changed. How do I let you know?

To ensure that you continue to receive update notices after changing your email address, use our Change of Address Form or send mail to admin@stclairsoft.com. Include both your old and new email addresses.

Step 2: Check the documentation and FAQs

If you haven't already done so, please read the manual or Read Me file that came with your software. Our documentation is fairly complete, and many common issues are covered there.

If you can't find a solution in the documentation, look through our FAQ (Frequently Asked Question) pages for the most up-to-date list of tips and common customer support questions for your product.

Step 3: Email us!

If you don't see an answer to your question in the FAQs, by all means let us know via our Tech Support Form or send an email to support@stclairsoft.com. Please be as complete as possible in your request - remember that we can't help you if we don't know what's happening!